Shipping policy

ORDER PROCESSING

Please allow 2 business days to process your order. Expect an email within 72 hours to let you know your order is on the way! Please note that during sale periods, processing time may take up to 7 business days due to increased volumes.

FREE SHIPPING

Free shipping is offered on all orders to Canada and the continental U.S. over $99.

FLAT RATE SHIPPING

A flat rate shipping fee will be applied to all other orders based on their location and cart value:

Canadian Destinations:

Location	Est. Time	Fee
GTA	1 Day	Free for orders over $99. $9.99 for orders under $99
ON, QC	1-2 Days	Free for orders over $99. $9.99 for orders under $99
AB, SK, MB, BC, NB, NS, PEI	3-5 Days	Free for orders over $99. $12.99 for orders under $99
YT, NT, NU, NL	5-6 Days	Free for orders over $99. $15.99 for orders under $99

 

U.S. Destinations:

Location	Order Value	Rate	Est. Transit Time
Continental U.S.	$0.00 - $98.99	$9.99	3-7 Days
Continental U.S.	$99+	Free Shipping	3-7 Days

 

International Destinations:

Location	Order Value	Rate	Est. Transit Time
International	N/A	$55.00 CAD	5-20 Days

 

Please note: Shipping times are estimates and apply to major cities. Remote or rural areas may experience longer delivery times. 

IMPORT DUTIES & CUSTOMS

Your order may be subject to import duties and taxes (including VAT), which are incurred once
a shipment reaches your destination country. Hello Joyous is not responsible for these
charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES

Please refer to our return policy for more information.

In the event that your order arrives damaged in any way, please email us as soon as possible
at hello@hellojoyous.com with your order number and a photo of the item’s condition. We
address these on a case-by-case basis but will try our best to work towards a satisfactory
solution.

If you have any further questions, please don't hesitate to contact us at hello@hellojoyous.com