Skincare, Body Care & Hair Care
Although returns are a very rare occurrence, we know that everyone's personal care preferences are unique and so we are happy to provide a refund for any gently used products that are brought to our attention within 10 days of delivery. The customer is responsible for shipping costs and we will gladly refund the costs of the products.
We are also happy to offer a personalized phone call to support our customers that simply would like to know how to best use and apply the products they have received. This often results in 100% satisfaction. Please feel free to get in touch — we're always happy to help!
You may return most new, unopened and unused items within 30 days of delivery for a full refund of the item cost, less return shipping fees and a 10% restocking fee. We will pay the return shipping costs if the return is a result of an error on our part (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.